Frequently Asked Questions
Everything you need to know about your Kiyoko Beauty experience.
Are your beauty products cruelty-free?
Yes, Kiyoko Beauty is committed to ethical beauty. We do not test our products on animals, and we ensure our suppliers adhere to the same cruelty-free standards.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on skincare or cosmetic items that have been opened or tested.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know if a product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. If you need personalized advice, you can contact our beauty experts via the live chat for a custom consultation.